Contact Methods  

General Enquiries: 

• Email: solutions@nitec.com 

• Phone: 028 9442 7000 

• Social Media: Contact us via our official social media profiles on Facebook, Instagram and X. 

Service Desk:

You can log a service desk ticket through various channels: 

• Service Desk Ticket Portal (preferred)

• Email: servicedesk@nitec.com 

• Critical Support Line: 028 9442 7001 

Response Time for Customer Inquiries 

We value timely communication with our customers. Our commitment is to respond to all inquiries as quickly as possible. Typically, you can expect a response within 24-48 hours after contacting us. If you have not received a response within 5 business days, please follow up. For more urgent matters, please indicate the nature of the urgency in your message, and we will prioritize your request accordingly. 

Raising a Complaint 

We strive to provide excellent service, but if we fall short, we encourage you to let us know. Customers can raise a complaint through the following methods: 

• Email: Send an email to complaints@nitec.com with the subject line "Complaint". 

• Phone: Call our customer service line at 028 9442 7000. 

• Online Form: Fill out the form available on our website in the "Contact" section. 

• 
  Upon receiving your complaint, we will acknowledge receipt within 24-48 hours and aim to resolve the issue within 5 business days. 

Reporting Domain Abuse 

We take the security and integrity of our managed domains seriously. If you encounter any instances of domain abuse, including but not limited to phishing, spamming, or illegal content, please report them immediately. You can report domain abuse by: 

• Email: Contact us at abuse@nitec.com. 

• Phone: Call our customer service line at 028 9442 7000. 

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  Our team will investigate all reports and take appropriate action within 24 hours. 

Postal Address 

For official correspondence, you can reach us at our postal address: 

Nitec Solutions 
Unit 9, Antrim Technology Park 
Belfast Road 
Antrim 
BT41 1QS